Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how StoreSync POS collects, uses, shares and protects information. StoreSync POS is a software brand operated by Repair Nest POS Inc. ("StoreSync POS," "we," "us" or "our"). StoreSync POS provides point-of-sale, inventory, employee management, customer management, reporting, alerts, notifications and multi-location business-management services.

This Privacy Policy applies to:

• The StoreSync POS website at https://storesyncpos.com/
• The StoreSync POS point-of-sale system
• The StoreSync POS administrative portal
• The StoreSync POS Back Office mobile application
• Related StoreSync POS services and integrations

Together, these are called the "Services." By using the Services, you acknowledge the practices described in this Privacy Policy.

StoreSync POS is built for businesses. The businesses that use StoreSync POS ("merchants" or "business customers") enter information about their stores, employees, customers and sales. StoreSync POS processes customer and transaction data on behalf of the businesses that use the service. Each business remains responsible for the information it enters into StoreSync POS, including having any notices or permissions required to collect and use that information. If you are a shopper at a store that uses StoreSync POS and you have questions about your information, please contact that business directly. We will assist the business in responding where appropriate.

2. Information Provided by Business Customers

When a business signs up for, requests a demo of, or uses StoreSync POS, we collect information the business provides, such as:

• Business owner or contact name, email address and phone number
• Billing and subscription details
• Messages, support requests and other communications with our team
• Information submitted through forms on our website, such as demo or contact requests

3. Account and Authentication Information

To provide secure access to the Services, we collect and process account and sign-in information, such as usernames, email addresses, phone numbers, passwords (stored in protected form), PINs, verification codes, session information and sign-in history. We use this information to confirm identity, keep accounts secure and control what each user can access.

4. Business, Organization and Location Information

We collect information about the business and its stores, such as the legal and trading name, store names, addresses, phone numbers, tax settings, business hours, store configuration, registers and devices, and the settings used for each location in a multi-location account.

5. Employee and Authorized-User Information

Businesses add employees and other authorized users to StoreSync POS. This may include names, email addresses, phone numbers, roles and permissions, assigned locations, PINs, and activity records such as sales completed, refunds, discounts and other actions taken in the system.

6. Customer Information Entered by StoreSync Merchants

Merchants may enter information about their own customers, such as names, phone numbers, email addresses, mailing addresses, purchase history, loyalty or store credit balances, layaway records, notes and communication preferences. StoreSync POS processes this information on behalf of the merchant and according to the merchant's instructions. The merchant is responsible for this information and for its relationship with its customers.

7. Sales, Transaction, Inventory, Expense and Reporting Information

The Services record business activity, such as sales, returns, refunds, payments, receipts, invoices, discounts, taxes, inventory items, stock levels, serial numbers, suppliers, purchase orders, expenses, cash drawer activity and reports created from this data.

Payment transactions may be handled by third-party payment providers. StoreSync POS does not directly store complete payment-card numbers. We may receive limited payment details from the payment provider, such as the card type, the last four digits, the amount, the date and the approval status.

8. Device Information, IP Address, Browser Type, Operating System, Application Activity and Diagnostic Logs

When you use the Services, we and our service providers may automatically collect technical information, such as:

• IP address and approximate location based on IP address
• Device type, device identifiers, browser type and version, and operating system
• Application version, pages and screens viewed, features used, and the date and time of activity
• Diagnostic logs, error reports, crash reports and performance data

We use this information to operate, secure, troubleshoot and improve the Services.

9. Mobile Push-Notification Tokens and Notification Preferences

If you use the StoreSync POS Back Office mobile application and allow notifications, we collect a push-notification token for your device and record your notification preferences, such as which alerts you want to receive and for which locations. We use this information only to deliver the alerts and notifications you or your business have set up, such as reports, store activity and other business alerts.

You can disable notifications at any time through the application settings or your device settings.

10. Firebase Cloud Messaging and Apple Push Notification Services

Push notifications may use Firebase Cloud Messaging, a service provided by Google, or Apple Push Notification services, provided by Apple. To deliver a notification, the push-notification token and the content of the notification are sent through these services. Their handling of information is described in their own privacy policies. We do not use these services to send advertising.

11. Cookies and Similar Technologies

Our website and web-based Services use cookies and similar technologies, such as local storage. These help keep you signed in, remember your settings, protect against fraud and misuse, and help us understand how the website and Services are used so we can improve them. Some cookies are necessary for the Services to work. You can control or delete cookies through your browser settings. If you block necessary cookies, some parts of the Services may not work correctly.

12. How StoreSync POS Uses Information

We use information to:

• Provide, operate and maintain the Services
• Set up and manage business accounts, locations and employee access
• Process and record sales, transactions, inventory and expenses for merchants
• Create reports and dashboards for merchants
• Communicate with business customers about their accounts, the Services, billing and updates
• Respond to demo, contact and support requests
• Comply with legal obligations and enforce our agreements

13. Authentication, Reporting, Alerts, Notifications, Customer Support, Fraud Prevention, Security and Service Improvement

In particular, we use information for the following purposes:

• Authentication: to verify users, manage sign-in sessions, apply roles and permissions, and help prevent unauthorized access.
• Reporting: to produce sales, inventory, employee, expense and multi-location reports requested by the business.
• Alerts and notifications: to send the alerts and notifications a business or user has set up, by email, in-app message, push notification or other channels the business selects.
• Customer support: to answer questions, troubleshoot problems and provide training and assistance.
• Fraud prevention and security: to detect, investigate and prevent fraud, abuse, security incidents and other harmful activity.
• Service improvement: to understand how the Services are used, fix errors, improve performance and develop new features.

14. How Information May Be Shared

StoreSync POS does not sell, rent or trade personal information. We share information only as described in this Privacy Policy, including with service providers that help us operate the Services, such as:

• Hosting providers that store data and run our servers and applications
• Payment processors that handle card and other payment transactions
• Notification providers that deliver push notifications, emails and text messages
• Analytics providers that help us understand website and Services usage
• Other service providers that help with customer support, communications, security and similar functions

These providers may use information only as needed to perform services for us or for the merchant. We may also share information with a merchant's authorized users, with integrations a merchant chooses to connect, and in connection with a merger, acquisition, financing or sale of all or part of our business, subject to this Privacy Policy.

15. Legal Disclosures and Protection Against Fraud or Misuse

We may disclose information if we believe in good faith that it is reasonably necessary to:

• Comply with a law, regulation, court order, subpoena or other legal process
• Respond to lawful requests from government or law-enforcement authorities
• Enforce our terms and agreements
• Detect, prevent or address fraud, security issues, technical problems or misuse of the Services
• Protect the rights, property or safety of StoreSync POS, our business customers, their users and customers, or the public

16. Information Security

We use reasonable administrative, technical and organizational safeguards designed to protect information from loss, misuse and unauthorized access, disclosure, alteration or destruction. These include access controls, role-based permissions and protected sign-in methods. However, no internet transmission or electronic-storage method can be guaranteed to be completely secure, and we cannot guarantee absolute security. Businesses and users are responsible for keeping their passwords, PINs and devices secure and for promptly telling us about any suspected unauthorized access.

17. Data Retention

We retain information only as long as reasonably necessary to provide the Services and to meet legal, tax, security and operational requirements, such as keeping business and transaction records, resolving disputes and enforcing our agreements. When information is no longer needed, we delete it or make it de-identified. Backup copies may remain for a limited period before they are overwritten in the normal course of operations.

18. Access, Correction and Deletion Requests

Business owners and authorized administrators can view and update much of their business, employee and customer information directly in StoreSync POS. You may also ask us to access, correct or delete personal information by emailing info@storesyncpos.com.

To help us find your account and respond, please include:

• Your name
• Your business or organization name
• Your account email address
• Your store location, if applicable
• A clear description of your request

We may need to verify your identity before acting on a request. If your information was entered by a business that uses StoreSync POS, we may refer your request to that business, because it controls that information. Some information may be kept where required by law or for legitimate business purposes, such as tax and transaction records.

19. Children's Privacy

The Services are intended for businesses and their authorized employees. They are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at info@storesyncpos.com and we will take steps to delete it.

StoreSync POS does not offer public consumer account creation through the Back Office mobile application. Business accounts and employee access are provisioned through the StoreSync POS service.

20. Third-Party Websites and Integrations

The Services may link to, or let a business connect, third-party websites, payment providers and other integrations. When a business chooses to use an integration, information may be exchanged with that third party as needed to make the integration work. Third parties handle information under their own privacy policies and terms, and we are not responsible for their practices. Please review their policies before using them.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. If the changes are significant, we may also notify business customers by email or through the Services. Continued use of the Services after an update means you acknowledge the updated Privacy Policy.

22. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

StoreSync POS (operated by Repair Nest POS Inc.)
Richmond, Texas 77407, United States
Email: info@storesyncpos.com
Phone: +1 347-222-3897
Website: https://storesyncpos.com/